Your Privacy Is Our Responsibility

fug9 (referred to herein as "we", "our", or "the platform") places the highest importance on your privacy. This privacy policy explains what information we collect when you use our website and services, how we use that information, and how we keep it secure.

fug9 is a secure and reliable online gaming platform. We use SSL encryption and modern cybersecurity technology to keep your information safe. Your data is never sold to third parties.

The following types of information may be collected in order to provide fug9 services:

1.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (if identity verification is required)
• Financial transaction details — such as bKash, Nagad, Rocket, or bank account numbers

1.2 Automatically Collected Information

When you visit our website, some information may be collected automatically:

• IP address and device type
• Browser type and version
• Time and duration of site visits
• Information from cookies and similar tracking technologies
• A log of which pages you have visited

1.3 Transaction-Related Information

Records of every deposit and withdrawal, betting history, and game activity are stored securely on our servers.

fug9 uses collected information for the following purposes:

2.1 Account Management and Identity Verification

Information is used to create your account, ensure security, and verify age (confirming 21+). This is part of ensuring responsible gaming.

2.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. The minimum deposit amount is ৳100 and the minimum withdrawal is ৳1,000.

2.3 Providing Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues quickly. If you contact us at [email protected], a record of that conversation may be retained.

2.4 Fraud Prevention and Security

Information is analyzed to detect suspicious activity, keep accounts secure, and prevent illegal activity.

2.5 Service Improvement

By analyzing user behavior, we continuously improve the fug9 platform experience — adding new games, increasing loading speed, and simplifying the interface.

fug9 never sells or rents your personal information. However, information may be shared in certain specific situations:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking institutions to complete transactions.
• Technology Partners: Trusted technology service providers who assist in operating the platform, and who are bound by strict confidentiality agreements.
• Legal Obligations: Information may be provided in response to a court order or a valid request from an authority.
• Fraud Investigations: To assist law enforcement agencies in investigating cybercrime or financial fraud.

Your information is not shared with third parties for any purpose other than those listed above.

The fug9 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website — for maintaining login sessions, storing security tokens, and remembering your preferences. Disabling them may prevent the site from working properly.

4.2 Analytical Cookies

Statistical data is collected to understand which parts of the site are used most. This information is anonymous and used only to improve the service.

4.3 Cookie Controls

Cookies can be disabled through your browser settings. However, this may limit some features of the site.

fug9 applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are secured with SSL (Secure Socket Layer) technology.
• Data Encryption: Stored sensitive information — particularly passwords and financial data — remains in an encrypted state.
• Two-Factor Authentication: Two-factor identity verification is available for account access as an added layer of security.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Audits: Cybersecurity experts regularly test the system.
• Firewall and Intrusion Detection: Advanced technology is active to prevent unauthorized access.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee against any data breach.

fug9 retains your information for as long as necessary:

• While an account is active — for the entire duration the account remains open.
• After account closure — for a specified period as required for legal, regulatory, or audit purposes.
• Transaction records — taking into account the potential need for resolving financial disputes and investigations.

At the end of the defined period, information is securely deleted or anonymized.

As a fug9 user, you have the following rights:

7.1 Right to Access Your Information

You can request to view the information we hold about you at any time. This request can be made by sending an email to [email protected] or via live chat.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request that it be corrected. Keeping your information accurate is important for secure transactions.

7.3 Right to Request Data Deletion

In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal, regulatory, or contractual obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Simply notify our support team directly.

7.5 Right to Data Portability

You can request to receive your account-related information in a structured format.

fug9 strictly serves only those aged 21 and above. We do not knowingly collect information from minors. If an account is suspected to have been created by a minor, it will be closed immediately and the related information will be deleted.

If you are aware that a minor is using our platform, please contact us.

fug9 primarily serves users in Bangladesh. For technical reasons, your information may be stored or processed on servers located in other countries. In such cases, we ensure that the relevant organizations maintain the same high privacy standards that we do.

Our servers and data centers hold industry-standard security certifications.

fug9 reserves the right to modify this privacy policy as needed. If any significant changes are made, we will:

• Update the date on this page.
• Notify registered users by email.
• A notice may be posted on the platform.

Continued use of fug9 after any changes will be taken as your acceptance of the new policy. We therefore encourage you to revisit this page from time to time.

The fug9 platform may contain links to external websites. We are not responsible for the privacy practices of those websites. If you visit an external site, that site's own privacy policy will apply.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our data protection team will process your request as quickly as possible.

Related Policies and Information

See the pages below for more information: